b9myr Privacy Policy
b9myr takes the security and confidentiality of your personal information seriously. This policy clearly explains how we collect, use, store and protect your data as a member of our platform.
Your Privacy Is Our Priority
Every data protection measure we put in place is designed to keep your personal information safe and used responsibly.
High-Level Data Security
All information you provide is encrypted using 256-bit SSL technology. Your financial transaction data and account details are protected at every stage of processing, from entry through to storage.
No Sale of Data to Third Parties
b9myr does not sell, rent or share your personal information with any third party for marketing purposes. Your data belongs to you — we only use it to deliver the services you request.
Secure Identity Verification
Our account verification process follows international AML (Anti-Money Laundering) standards. Identity documents you submit, such as your MyKad, are stored in a strictly controlled environment and accessed only by authorised staff.
Controlled Data Storage
Our servers use a layered access control system. Data is stored in data centres that comply with international cybersecurity standards, with continuous round-the-clock monitoring to detect any unauthorised access.
Privacy Settings Control
You have control over the types of communications you receive from b9myr. Notification settings, email preferences and permissions can be managed directly through your account at any time.
24/7 Privacy Support
Our support team is ready to assist you with any privacy-related queries or data management requests, available via live chat and email in Malay and English at all times.
Introduction and Scope of This Policy
This Privacy Policy ("Policy") is issued by b9myr, an online casino platform operating under international licensing, and applies to all users of the b9myr.org website ("Website") and the services provided through it.
By registering an account, using our services, or continuing to use this Website, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please stop using the Website immediately.
This Policy may be updated from time to time. Any significant changes will be communicated to registered members via email or an in-account notification. Continued use after a change notice is considered acceptance of the updated Policy.
Information We Collect
b9myr collects your personal information in different contexts depending on how you interact with our platform. The information collected is the minimum required for legitimate purposes only.
| Information Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Account verification, legal compliance, 21+ age verification |
| Contact Information | Email address, mobile phone number | Account communications, transaction notifications, customer support |
| Financial Information | e-wallet details, bank account information (FPX), transaction records | Processing deposits and withdrawals, fraud prevention |
| Usage Data | IP address, device type, gaming activity, betting records | Account security, service improvement, internal analytics |
| Technical Data | Browser type, operating system, cookie data | Website performance optimisation, login session tracking |
We do not collect more information than is necessary, and each data category is collected on a valid legal basis — whether your consent, contractual necessity, legal obligation, or the legitimate interests of b9myr.
How We Use Your Information
The information we collect is used specifically for purposes related to the operation of the b9myr platform. We do not use your data for unrelated purposes without first obtaining your specific consent.
- Account Management: Creating, verifying and maintaining your member account, including identity verification using your MyKad and other supporting documents.
- Financial Transaction Processing: Handling deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrencies (USDT, BTC, ETH), as well as processing withdrawals within 5–30 minutes.
- Customer Support: Responding to enquiries and resolving issues via live chat and email, in Malay and English, at all times.
- Platform Security: Detecting suspicious activity, preventing fraud, money laundering and account misuse.
- Legal Compliance: Meeting reporting obligations under international licensing requirements and applicable AML frameworks.
- Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform quality, performance and user experience.
- Service Communications: Sending relevant account information, transaction notifications and policy updates — not unsolicited marketing messages.
Sharing Information with Third Parties
b9myr does not sell your personal information to any third party. However, in the limited circumstances described below, we may share certain data with trusted parties:
- Payment Service Providers: Required financial information is shared with recognised payment processors, including e-wallet platforms and banks offering FPX, solely for the purpose of completing your transactions.
- Game Software Providers: The minimum technical data required to deliver games is shared with our content providers, who have signed strict data protection agreements.
- Regulatory Authorities: We comply with lawful information requests from authorities under applicable legal requirements.
- Identity Verification Services: MyKad documents and identity information may be processed through KYC (Know Your Customer) verification systems that meet industry standards.
All third parties we work with are required to meet data security standards equal to or higher than those we apply ourselves. Data sharing is limited to the minimum information necessary.
Cookies and Tracking Technologies
The b9myr Website uses cookies and similar tracking technologies to improve the user experience and maintain the security of your login session.
There are several types of cookies we use:
- Essential Cookies: Required for core website functions such as login, session verification and account security. These cookies cannot be disabled without affecting website functionality.
- Functional Cookies: Store your preferences such as language, display settings and information you enter in forms, for convenience when you return.
- Analytics Cookies: Help us understand how users interact with our website overall, without identifying individuals, for improvement purposes.
You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect the usability of some features on our platform.
Data Retention Period
b9myr retains your personal information for as long as is necessary to fulfil the original purpose of collection or in line with legal requirements applicable to internationally licensed online gambling platforms.
- Active Account Data: Retained for as long as your account is active and you continue using b9myr services.
- Transaction Records: Retained for the period required by AML compliance and licensing requirements, which typically covers several years after a transaction is made.
- Closed Account Data: When an account is closed at your request, we will delete or anonymise your personal data within a reasonable period, unless retention is required by law.
- KYC Records: Identity verification documents may need to be retained for a longer period in line with our international licensing legal obligations.
Personal Information Security
We implement robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
- Data encryption during transmission using TLS (Transport Layer Security) protocol
- Data encryption during storage using industry standards
- Role-based access control — only authorised staff may access sensitive data
- Continuous security monitoring and periodic system audits
- Established incident response procedures to address any data breach
- Mandatory cybersecurity training for all staff who handle user data
While we take all reasonable precautions, no data transmission or storage system on the internet can guarantee absolute security. You are also responsible for keeping your account username and password secure.
Cross-Border Data Transfers
As a platform operating under international licensing, some of your personal information may be processed or stored outside Malaysia by third-party service providers we use, including cloud infrastructure providers and payment processing systems.
Each such data transfer is carried out with appropriate safeguards in place, including data processing agreements that require data recipients to meet data protection standards equivalent to this Policy.
We ensure all cross-border data transfers comply with applicable data protection principles and are covered by recognised protection mechanisms.
Contact Our Privacy Officer
If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data, please contact us:
The b9myr Support Team is available 24/7 via live chat on the platform or by email:
[email protected]We aim to respond to all privacy-related enquiries within a reasonable time. For urgent matters, live chat is the fastest channel.
Your Rights Over Personal Data
As a b9myr user, you have certain rights regarding the personal information we hold about you. Find out your rights below.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or out of date, you have the right to request that it be corrected.
Right of Erasure
In certain circumstances, you may request that we delete your personal data, subject to legal obligations.
Right of Restriction
You may request that we limit the processing of your data while any dispute is being resolved.
Right to Object
You have the right to object to data processing for direct marketing purposes or certain legitimate interests.
Right to Portability
You may request your data in a machine-readable format for transfer to another provider.
Right to Withdraw Consent
If processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact us via live chat or email. We will process your request in accordance with applicable legal requirements.
Privacy Protected, Gaming Secured
Register a b9myr account today and enjoy a secure online casino experience, with a 200% welcome bonus up to RM1,500 and 24/7 customer support.